RETURNS & REFUND POLICY
If you are not completely satisfied with your purchase, you may return the item(s) within 14 days of receipt for an exchange or refund, provided the goods are returned in their original, unused condition.
Return Address:
APS Ltd
Unit 5 The Old Station Yard
186 Wood Street
London
E17 3NZ
Please include a note with your contact details and reason for return.
To qualify for a refund or exchange, returned items must:
-Have all original tags attached
-Be unsoiled
-Be undamaged
-Be unused
-Not have been personalised or customised in any way
-Be returned in the original packaging , with all original Accessories and instructions
Return Postage
Customers are responsible for the cost of returning goods to us. We recommend using a tracked delivery service, as we cannot be held responsible for items lost in transit.
Return postage costs are the customer’s responsibility. Please note that returned items remain your responsibility until they are successfully delivered to us. For your protection, we recommend using a tracked shipping method, as we cannot issue refunds for items that are lost, damaged during transit, or not received.
Refunds
Once your return has been received and inspected, a refund will be processed to your original payment method.
Please note that:
-Original postage charges are non-refundable and will be deducted from your refund.
-A 25% handling/restocking charge will be deducted from all returned orders which do not match all the criteria.
-Refunds apply only to goods returned in accordance with this policy.
Exchanges
If you would like to exchange an item, a postage and handling fee of 15% of the cost of goods will apply. Payment can be included with your return or arranged over the phone.
Faulty Items & Warranty Claims
Within 14 days-
If your machine is faulty, it must be returned to us for inspection and testing to determine the cause of the issue. Please return the item using a tracked postal service.
Machines are covered by a manufacturer’s warranty against defects in materials or workmanship. All warranty claims are subject to inspection before a repair, replacement, or refund can be authorised where appropriate. Refunds only apply to goods returned in accordance with our policy.
After 14 days-
Visit a local dealer for inspection ,Warranties are provided by the manufacturer, not us, and repairs or replacements are handled through their authorised dealer network.
Why Use Your Local Dealer?
To save you the hassle and cost of returning an item to us, we strongly recommend visiting your nearest authorised dealer. Many issues can be quickly diagnosed and resolved without the need for a return.
-Your local dealer can assess faults and determine if a repair or replacement is covered under warranty.
-If the fault is confirmed, the dealer can process the claim directly with the manufacturer.
-If the issue is not covered under warranty (e.g., due to misuse or wear and tear), the dealer can still offer repair services at your request.